Thank
you for contacting my office. I very much appreciate you getting in touch about Royal Mail.
I
was sorry to hear about your dissatisfaction with this company. As you may
know, under the Postal Services Act 2011 Royal Mail is a private organisation
and it is the responsibility of the independent postal services regulator Ofcom
to ensure that the company carries out its functions properly.
Ofcom does not, however, handle
individual complaints, and advises that complaints about Royal Mail should be
addressed in the first instance to the company directly. In the event the
complaint concerns Royal Mail’s regulated postal services and the company
cannot provide a resolution, it can issue a ‘deadlock' notice that will
allow the customer to ask the Independent Postal Redress scheme to investigate
the case.
Ofcom continues to scrutinise Royal
Mail's performance closely. You may be interested to know that it is currently
preparing to review the company's performance for the 2021-22 financial year
and it will not hesitate to act if necessary.
The
Universal Postal Service is a vital part of our economy and society.
Individuals and communities across the UK rely on this service and the
Government’s commitment to it has always been crystal clear.
Competition
is important and can drive efficiency, but it should not be allowed to
undermine the future viability of the universal service. I am glad the Government
has given Ofcom the power to monitor what is happening in the postal market and
if necessary, the power to intervene to level the playing field.
Regarding EDM 1017,
this was tabled in a previous Parliament and is now unavailable for signature.
Nevertheless, operational matters, including decisions on staffing levels and
workforce structure, are the direct responsibility of Royal Mail’s
management. The Government is not involved in the operational decisions
of Royal Mail, a private company.
Once
again, thank you for taking the time to write. If you require any further
assistance, then please do not hesitate to get in touch.
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